Returns & Refund

At Goalexo, customer satisfaction is important to us. This Returns & Refund Policy explains the conditions under which returns and refunds are accepted.

1. Return Eligibility

1.1 Customers may request a return within 14 days of receiving the product.

1.2 To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

1.3 Proof of purchase is required for all return requests.

1.4 Certain items may not be eligible for return due to hygiene, safety, or customization reasons.

2. Damaged or Defective Items

2.1 If you receive a damaged or defective product, you must contact us within 7 days of delivery.

2.2 Clear photos or video evidence may be required to process your claim.

2.3 If approved, we will offer a replacement or refund at no additional cost.

3. Non-Returnable Items

3.1 Items that have been used, damaged by the customer, or not in original condition may not be accepted.

3.2 Items returned without prior authorization may not be processed.

4. Return Process

4.1 To initiate a return, contact contact@goalexo.com with your order number and reason for return.

4.2 If your return is approved, we will provide return instructions.

4.3 Customers may be responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

5.1 Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

5.2 If approved, the refund will be processed to your original payment method.

5.3 Refund processing times may vary depending on your payment provider.

5.4 Shipping fees are non-refundable unless required by law.

6. Order Cancellations

6.1 Orders may be canceled before they are processed or shipped.

6.2 Once an order has been processed or dispatched, it may no longer be eligible for cancellation.

7. Late or Missing Refunds

7.1 If you have not received your refund, first check your bank account.

7.2 Then contact your payment provider, as processing times may vary.

7.3 If the issue persists, contact us at contact@goalexo.com